Speaker 0: Hello.
Speaker 1: Hello.
Speaker 1: Hello.
Speaker 0: Uhhuh.
Speaker 1: Hi man this is mark Robinson calling.
Speaker 0: On hang on somebody’s at the door thank okay I don’t know never mind it’s fine go head sorry.
Speaker 1: My name is mark Robinson calling you from Medicare verification department and the reason of my college just to verify that have you got your new Medicare have insurance cadres Brantley and I’ll V. or not yet.
Speaker 0: Yeah.
Speaker 1: I believe that I’m speaking with Mrs outside ends right.
Speaker 0: Humm.
Speaker 1: How old are you what do you mean he.
Speaker 1: Are you talking to me or someone has.
Speaker 0: Well this is really interesting because I take a lot of medication for my back it hurts so much but the tire pressure like I think it’s a waste of time like all he does is charging me money and it never really fixes anything so I’m the rate the rate keep person says it she can fix it but I don’t know maybe maybe your route is better.
Speaker 1: So now I’m I’m just talking about your new Medicare card so this is this concern with your back pain.
Speaker 0: Oh my gosh my back is killing me I take all these pills and I see an acupuncturist and a chiropractor and I’m trying waking next week but not using.
Speaker 1: Part.
Speaker 1: Right hand sorry because you are the only I thank you for your treatment right.
Speaker 0: Oh my gosh my friend usually call my friend she’s broken her back four times and had I don’t even know how many surgeries and.
Speaker 0: Back and then the she broke the pens and then they they operated on the wrong whatever it is because I can’t keep track of her surgeries oh my gosh and she’s on a ton of different things she could really phone call.
Speaker 1: Okay so then can you confirm me are you with Medicare part a and part B. I’m not.
Speaker 0: Well hang hang on just a second I’ve I think of to get that call I think it’s my mechanic my car my car’s in the shop just that.
Speaker 1: Okay take your maximum time I holding.
Speaker 0: No no it wasn’t a mechanic.
Speaker 0: Hang on that’s the dog just a minute.
Speaker 0: Yeah.
Speaker 1: Sure me.
Speaker 1: All the.
Speaker 0: Mmhm.
Speaker 0: Uhhuh.
Speaker 1: Cool thank you.
Speaker 1: All right.
Speaker 1: B. Google sees doctor.
Speaker 1: But.
Speaker 0: Mmhm.
Speaker 1:
Speaker 0: Okay okay no I no no no it’s just a squirrel.
Speaker 0: Yeah it’s just no.
Speaker 1:
Speaker 0: Can you get the dog cutting to second.
Speaker 1: Your dog.
Speaker 0: But honey I’m on the phone here I’m trying to.
Speaker 0: I don’t know they’re selling off to you know ask him again but I just need your help please.
Speaker 1: Fine.
Speaker 0: Do you have teenagers teenagers or sometimes they’re so rude they want the dog and then suddenly it’s my dog when you’re asking.
Speaker 0: Yeah I know because you’re you’re not being very helpful and you’re listening in on a conversation.
Speaker 0: All right you’re.
Speaker 1: No no.
Speaker 1: Are you talking to me now.
Speaker 0: I think I’ve inherited my back pain from my grandfather he had back pain too and have dysplasia and I’ve got I had the pleasure to he had as hipsters.
Speaker 0: Later and I have another one because they they messed it up and it was nothing oh my gosh the first back surgery they did on the wrong lamina.
Speaker 1: Uhhuh just confirming one thing are you with Medicare do you have the old one that that’s the Medicare card with you.
Speaker 0: Yeah we know I yes I am okay we’ll work on it we’ll work on a little better.
Speaker 0: Sorry my daughters and and stage craft and we have to we have to do this whole like Elizabethan costume and I hate having to do you know how to so I hate this so.
Speaker 0: Stupid teachers should like you have costumes so I you know I’m going to try and make this Elizabethan collar that that’ll be fine.
Speaker 1:
Speaker 0: Okay what was that you start over sorry I was thinking about that call.
Speaker 1: Huh uhhuh uhhuh I am just pulling the plan here projects for the shipment process of your new Medicare has the insurance card can you grab that old one Medicare card and get handy that’d be the talk further but you will have to grab out your old one card in your handy and verified your name however you don’t get old one card.
Speaker 0: Hi sorry there’s a door hang on hang on I got to go get the door.
Speaker 0: The quiet dog dissect.
Speaker 0: Okay all right I’m I I’m I’m back it was like just some I don’t even know some super delivery service or something there’s there’s a package on my door now okay sorry.
Speaker 0: Can you start over I kind of got distracted and it was on track here they go all right I kind of I yeah kind of forgot what you.
Speaker 1: Will and I’ll be.
Speaker 1: I I am just pulling up the shipment process from us your new Medicare have the insurance card can you go about your old one card in your hand the Dan David process further.
Speaker 0: And mmhm.
Speaker 0: Hello.
Speaker 1: Yes can you hear me.
Speaker 0: Yeah.
Speaker 1: I am just saying can you grab a chart or line card in your handy I need to pull out the shipping process for your new Medicare card.
Speaker 0: So basically what you’re saying is.
Speaker 0: I don’t know what you’re saying can you start over.
Speaker 1: Man I did you need to fill out the shipment process on here are the new Medicare has insurance card purchase can use that password old one Medicare card injure and B..
Speaker 0: And mmhm.
Speaker 0: Uhhuh.
Speaker 1: Yet that we can use right now I am holding the line price you.
Speaker 0: Yes.
Speaker 0: Hello.
Speaker 1: Are you talking are you talking to me.
Speaker 0: Yes.
Speaker 1: So can you please grab at your old one Medicare red white and blue card in your hand you dear.
Speaker 0: No no sweeter you said you’re totally oh honey come here let me see just a sec my my kids down there to dissect honey yeah honey that was yeah okay that looks kind of bad yeah okay sorry go head and keep going I’m gonna just bandaged my my kids for the bleeding I’m going to try and.
Speaker 0: Fix it up while I’m listening go head start over.
Speaker 1: Hey you can you just go and grab your card your red white and blue card in your hand the.
Speaker 1: This is the last time if you didn’t do this I will not password and you will not receive anything from Medicare now.
Speaker 0: Mmhm.
Speaker 0: Yeah no honey yeah just.
Speaker 1: Just.
Speaker 0: Okay go rinse it off and then come back.
Speaker 0: Bring to the bandaids many of sport yeah okay all right well what I’m yeah what.
Speaker 1: Just to move on I don’t want to talk to you.
Speaker 0: No honey the Neil sporran no not no the neosporin that’s that’s.